{"id":18,"date":"2023-10-03T11:35:14","date_gmt":"2023-10-03T03:35:14","guid":{"rendered":"https:\/\/dlispa.com\/?page_id=18"},"modified":"2026-04-19T17:30:36","modified_gmt":"2026-04-19T09:30:36","slug":"terms-and-conditions-refund_returns","status":"publish","type":"page","link":"https:\/\/keystore24.com\/fr\/terms-and-conditions-refund_returns\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"
\n

Aper\u00e7u<\/span>
\nDLISPA vend principalement des appareils \u00e9lectroniques et du mat\u00e9riel technique. Les conditions de retour s\u2019appliquent aux produits physiques, sauf indication contraire dans la description du produit.

\n\nNotre politique de remboursement et de retour est valable pendant 30 jours \u00e0 compter de la livraison. Si 30 jours se sont \u00e9coul\u00e9s depuis la livraison, nous ne pouvons plus proposer de remboursement complet ni d\u2019\u00e9change. Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9, dans le m\u00eame \u00e9tat que lors de sa r\u00e9ception et dans son emballage d\u2019origine.

\n\nCertains types de produits ne peuvent pas \u00eatre retourn\u00e9s. Les biens p\u00e9rissables tels que les aliments, les fleurs, les journaux ou les magazines ne sont pas \u00e9ligibles au retour. Nous n\u2019acceptons pas non plus les produits intimes ou sanitaires, les mati\u00e8res dangereuses, ni les liquides ou gaz inflammables.

\n\nArticles suppl\u00e9mentaires non retournables :

\n\n\u2013 Cartes cadeaux
\n\u2013 Produits logiciels t\u00e9l\u00e9chargeables
\n\u2013 Certains articles de sant\u00e9 et de soins personnels

\n\nPour traiter votre retour, nous avons besoin d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat.
\nVeuillez ne pas renvoyer votre achat au fabricant.
\nIl existe certaines situations dans lesquelles seuls des remboursements partiels peuvent \u00eatre accord\u00e9s :

\n\n\u2013 Livre pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation
\n\u2013 CD, DVD, logiciel ou jeu vid\u00e9o d\u00e9j\u00e0 ouvert
\n\u2013 Tout article qui n\u2019est pas dans son \u00e9tat d\u2019origine, qui est endommag\u00e9 ou auquel il manque des pi\u00e8ces pour des raisons non imputables \u00e0 notre erreur
\n\u2013 Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison

\n\nRemboursements<\/span>
\nUne fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons bien re\u00e7u l\u2019article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du refus de votre remboursement.

\n\nSi votre remboursement est approuv\u00e9, il sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte bancaire ou \u00e0 votre mode de paiement d\u2019origine dans un d\u00e9lai de 7 jours ouvrables apr\u00e8s l\u2019inspection.

\n\nRemboursements en retard ou manquants<\/span>
\nSi vous n\u2019avez pas encore re\u00e7u votre remboursement, v\u00e9rifiez d\u2019abord \u00e0 nouveau votre compte bancaire.
\nContactez ensuite votre soci\u00e9t\u00e9 de carte bancaire, car un certain d\u00e9lai peut \u00eatre n\u00e9cessaire avant que le remboursement soit officiellement enregistr\u00e9.
\nContactez ensuite votre banque. Il existe souvent un d\u00e9lai de traitement avant qu\u2019un remboursement n\u2019apparaisse.
\nSi vous avez effectu\u00e9 toutes ces d\u00e9marches et que vous n\u2019avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 info@dlispa.com.

\n\nArticles en promotion<\/span>
\nLes articles en promotion peuvent \u00eatre retourn\u00e9s dans les m\u00eames conditions que les articles au prix normal.

\n\n\u00c9changes<\/span>
\nNous rempla\u00e7ons uniquement les articles s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous devez l\u2019\u00e9changer contre le m\u00eame article, envoyez-nous un e-mail \u00e0 info@dlispa.com et envoyez votre article \u00e0 :

\n\nDlispa Ltd.
\nFlat A2 15\/F, Hillier Commercial Building
\n65-67 Hillier Street
\nHong Kong

\n\nCadeaux<\/span>
\nSi l\u2019article a \u00e9t\u00e9 indiqu\u00e9 comme cadeau lors de l\u2019achat et exp\u00e9di\u00e9 directement \u00e0 votre attention, vous recevrez un avoir correspondant \u00e0 la valeur de votre retour. Une fois l\u2019article retourn\u00e9 re\u00e7u, un bon cadeau vous sera envoy\u00e9.

\n\nSi l\u2019article n\u2019a pas \u00e9t\u00e9 indiqu\u00e9 comme cadeau lors de l\u2019achat, ou si la personne qui l\u2019a offert a fait exp\u00e9dier la commande \u00e0 son propre nom pour vous la remettre plus tard, le remboursement sera effectu\u00e9 au profit de cette personne, qui sera inform\u00e9e de votre retour.

\n\nRetours d\u2019exp\u00e9dition<\/span>
\nPour retourner votre produit, veuillez l\u2019envoyer \u00e0 :

\n\nDlispa Ltd.
\nFlat A2, 15\/F, Hillier Commercial Building
\n65-67 Hillier Street
\nSheung Wan, Hong Kong

\n\nLes frais de retour sont \u00e0 votre charge. Les frais d\u2019exp\u00e9dition ne sont pas remboursables.
\nSelon votre lieu de r\u00e9sidence, le d\u00e9lai n\u00e9cessaire pour recevoir votre produit \u00e9chang\u00e9 peut varier.
\nSi vous retournez des articles plus co\u00fbteux, vous pouvez envisager d\u2019utiliser un service d\u2019exp\u00e9dition avec suivi ou de souscrire une assurance transport. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.

\n\nBesoin d\u2019aide ?<\/span>
\nContactez-nous \u00e0 info@dlispa.com pour toute question concernant les remboursements et les retours.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Overview DLISPA primarily sells electronic devices and technical hardware. Return conditions apply to physical products unless otherwise stated in the product description. Our refund and returns policy lasts 30 days. If 30 days have passed since delivery, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must […]<\/p>\n","protected":false},"author":175,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"\nTerms and Conditions - DLISPA Ltd.<\/title>\n<meta name=\"description\" content=\"Learn the Terms and Conditions of DLISPA Ltd. regarding product purchases, and returns. 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